Frequently Asked Questions

 

How do I log into the Mary Kay website? 
Go to www.marykayintouch.com and you will need your consultant number. Leave the password blank and hit connect.

 

How do I set up my Website? 
Go to www.marykayintouch.com and log in as a consultant. You will have the option to 
purchase your website for $25 in the month you begin your business and the month after.

 

How do I order business cards? 
Go to www.mkconnections.com or call 800-627-9577

 

How do I accept credit cards as payment? 
Log into www.marykayintouch.com and on the home page scroll down and on the right hand 
side click on the ProPay link or call 800-630-8115

 

How do I order my product? 
Your Director will place your first order for you. After that you can order on www.marykayintouch.com by clicking on the “Online Ordering” link at the top of the page. Or 
call 800-272-9333

 

How do I know if I’m active? 
Log into www.marykayintouch.com and check your Personal Reports and your status will be 
next to your name. or call 800-272-9333

 

When do I receive my “Star Consultant Ladder”? 
After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please 
call Branch customer service if you do not receive it within 8 weeks. 800-272-9333

 

How do I select my Star Consultant Prize? 
You call the Prize department at (800) 919-7735

 

How do I order my Red Jacket? 
Call 800-619-0055

 

I have a problem with my MK email or website?
Call MK Intouch Support at 800-272-9333

 

My order was missing product?
Call Branch Customer Service at 800-272-9333

 

My order had extra product?
Call Branch Customer Service at 800-272-9333